Refund policy

We do not give refunds after issuing the Dispatch Email if you change your mind or make the wrong decision. 

To request a refund under clause 5(c), you must contact Us requesting to cancel your Order within a reasonable time prior to Us issuing you the Dispatch Email.

Our Goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You may be entitled to a repair, replacement, or refund under the ACL. 

To request a repair, replacement, or refund under the ACL, you must contact Us within a reasonable time of Delivery and provide reasonable evidence of the alleged fault or failure of the Goods to comply with a consumer guarantee under the ACL.

If we determine the Goods constituting your Order do not comply with a consumer guarantee under the ACL, we will offer you a repair, replacement, or refund, subject to clause 9 and at Our election, unless otherwise required by law. In the event we offer you a repair, replacement, or refund under this clause 8(e), we may require you to return the Goods to Us at Our nominated postal address before issuing the repair, replacement, or refund.